Legal

Cancellation / Refund Policy

Last updated 18 September 2026

Nallavandi sells digital software access, not physical goods. Payments are collected atnallavandi-app.web.app through Razorpay after you sign in.

1. When access starts

After Razorpay confirms a successful payment, your account is unlocked for three years. That is when the digital service is delivered.

2. Cancellation before payment

You may close Razorpay Checkout without paying. No charge is made and no access is granted. You can sign out from the payment screen at any time before a successful payment.

3. Refund window

If you paid by mistake or cannot use the Service, emailhello@nallavandi.online within 7 days of payment with:

• the email on your Nallavandi account
• Razorpay payment id (from the payment confirmation)
• the reason for the request

We will refund the amount charged (₹900, or the list price if you paid ₹1,200) if the request is within 7 days and we do not find clear abuse of the refund process. Approved refunds are sent through Razorpay to the original payment method. Banking timelines are typically 5–7 business days after we initiate the refund.

4. After 7 days

Unlock fees are generally non-refundable after 7 days because access is a digital licence already delivered. We may still help with account or technical issues at no extra charge.

5. Failed or duplicate charges

If Razorpay deducted money but the app did not unlock, or you were charged twice, write to us immediately. We will verify the payment ids and either grant access or refund the extra amount.

6. Chargebacks

Please contact us before raising a dispute with your bank so we can resolve it faster. Unwarranted chargebacks may lead to account suspension.

7. How to reach us

hello@nallavandi.online · subject “Refund request” · see alsoContact Us and Pricing.